Terms and Conditions
Last Updated: March 2026
Welcome to Premium Towing. These Terms and Conditions govern your use of our website https://premiumtowing.com.au/ and our towing and roadside assistance services. By accessing our website or using our services, you agree to these terms.
1. About Our Services
Premium Towing provides professional towing, roadside assistance, and vehicle transport services across Sydney and surrounding areas.
Our services may include:
- Car towing
- Heavy vehicle towing
- Machinery and equipment transport
- Long-distance and interstate towing
- Tilt tray towing
- Emergency roadside assistance
Service availability may depend on location, traffic conditions, weather, and equipment availability.
2. Service Requests
When requesting towing or roadside assistance services, you agree to provide accurate information including:
- Your contact details
- Vehicle type and condition
- Pickup location
- Destination or drop-off location
Incorrect information may affect response time or service availability.
3. Pricing and Payments
Service prices may vary depending on several factors including:
- Distance of the tow
- Vehicle type or size
- Time of service (after-hours or emergency)
- Complexity of recovery or loading
Quotes provided are estimates where applicable. Final pricing may vary if additional services are required.
Payment may be required upon completion of the service unless otherwise agreed.
4. Vehicle Condition and Responsibility
Customers must inform us about any special conditions of the vehicle, including:
- Mechanical damage
- Flat tyres
- Locked steering
- Modified suspension or lowered vehicles
Premium Towing will take reasonable care during transport. However, we are not responsible for pre-existing damage or issues not disclosed before towing.
5. Delays and Uncontrollable Events
While we aim to provide fast response times, delays may occur due to:
- Traffic conditions
- Weather events
- Road closures
- Emergency situations
Premium Towing is not liable for delays caused by circumstances beyond our control.
6. Website Use
By using our website, you agree that you will:
- Use the website for lawful purposes only
- Not attempt to disrupt or damage the website
- Not copy or reproduce content without permission
All content on the website, including text, images, and branding, belongs to Premium Towing unless stated otherwise.
7. Limitation of Liability
To the maximum extent permitted by law, Premium Towing is not liable for:
- Indirect or consequential damages
- Loss of income or business due to vehicle breakdown
- Delays caused by external factors
Our responsibility is limited to providing professional towing and transport services with reasonable care.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of those websites.
9. Changes to Terms
Premium Towing may update these Terms and Conditions at any time. Updated terms will be published on this page with the revised date.
By continuing to use our services or website, you agree to the updated terms.
10. Contact Information
If you have questions about these Terms and Conditions, please contact us.
Phone
0426 666 964
Email
info@premiumtowing.com.au
Address
53 Alice Street South
Wiley Park, NSW 2195
Australia